How do I move a ticket to a different tier, session or event?

Find the ticket under Tickets, click Ticket actions and choose Change Ticket Tier. Pick the new event, session and tier, then confirm. There's no fee when you do it in the admin.

Move a ticket

1. Click Tickets in the left menu.
2. Find the ticket.
3. Click Ticket actions, then Change Ticket Tier.
4. Check the Current ticket details.
5. Under Change to, choose the event, session and ticket tier.
6. Click CONFIRM.

Notes

• Use this when someone wants to swap to another date, or upgrade.
• Only valid tickets can be moved.
• The ticket keeps its number and holder. Only the session and tier change, and the change is recorded under View History.
• No money changes hands. The tier list shows each price, so if the new ticket costs more or less, sort out the difference with the buyer yourself, for example with a partial refund. See How do I refund or cancel a ticket?.
• The updated ticket is emailed to the ticket holder automatically. If they can't find it, resend it. See How do I resend tickets to a buyer?.

Still stuck?

Submit a support request.

Related articles

• How do I refund or cancel a ticket?
• How do I resend tickets to a buyer?
• What are sessions and how do they work?