Understanding Sessions in Pulse Ticketing

What are Sessions?

Sessions represent distinct time slots or periods when an event takes place. While most events have a single session (one start and end time), some events may offer multiple sessions under the same event listing.

Single vs Multiple Sessions

Single Session Events

• One start and end time

• Example: Concert on Friday at 8 PM - 11 PM

• Straightforward capacity management

• Single entry period

Multiple Session Events

• Multiple time slots under one event listing

• All sessions appear on the same purchase page

• Each session can have:

  • Unique date and time

  • Individual name/title of the session

  • Separate attendee capacity limits

  • Different pricing (if needed)

Session Configuration

Session Naming

• Optional feature

• It helps distinguish between multiple sessions

• Examples:

  • "Morning Workshop" vs. "Afternoon Workshop"

  • "Saturday Matinee" vs. "Saturday Evening"

  • "Day 1 - Introduction" vs "Day 2 - Advanced"

Capacity Management

• Capacity refers to the maximum attendee count per session

• Independent of ticket types sold

• Example: If capacity is 100:

  • It could be 100 single tickets

  • It could be 50 double tickets

  • The system prevents overselling regardless of ticket combination

• The system automatically stops sales when capacity is reached

• Protects venue safety and compliance requirements

• The capacity of a session is very closely tied to the capacity of a ticket tier (which we'll cover in the help guides relating to ticket tier creation & management)

Practical Examples

Festival Example

• Event: Summer Music Festival

• Sessions:

  1. "Friday Night" (Capacity: 500)

  2. "Saturday Afternoon" (Capacity: 750)

  3. "Saturday Night" (Capacity: 750)

  4. "Sunday All Day" (Capacity: 1000)

Conference Example

• Event: Business Innovation Conference

• Sessions:

  1. "Morning Keynote" (Capacity: 300)

  2. "Afternoon Workshops" (Capacity: 150)

  3. "Evening Networking" (Capacity: 200)

Best Practices

• Set accurate capacity limits for each session

• Use clear, descriptive session names

• Monitor capacity levels across all sessions

• Consider staggered entry times for large capacities

• Regularly review booking patterns across sessions

• Ensure capacity of a ticket tier is correctly assigned so that it is inline with your session capacity strategy.