How to cancel tickets?

Overview

Pulse Ticketing provides a straightforward cancellation process that updates ticket status immediately through the system.

This will only cancel and void a ticket, it will not refund the customer.  If you are looking to refund them then choose the refund option instead as that will both refund & canc

Steps

1. Locate Ticket
   • Find the ticket row in the dashboard
   • Verify correct ticket selection
2. Open Menu
   • Click the gear icon (⚙️) in the rightmost column
   • Access dropdown options
3. Cancel Ticket
   • Select the "Cancel Ticket" option
   • Confirm cancellation action
4. Verify Status
   • Check the status column update
   • Confirm cancellation complete

Status Indicators

• Active tickets display the original status
• Cancelled tickets show updated status
• Status changes are reflected immediately