How do I contact support about my tickets?

Most answers are already below. Check them first, then submit a support request if you still need help.

Before you ask

Most answers are already here:

• Can't find your tickets? See Where are my tickets and how do I download them?.
• Can't go any more? See How do I sell or transfer my ticket?.
• Need a different name on a ticket? See How do I change the name on my ticket?.
• Want a refund? See Can I get a refund on my ticket?.
• Want to sell your ticket safely? See How do I sell or transfer my ticket?.
• Someone is selling you a ticket? See Someone is selling me a ticket. How do I avoid being scammed? to buy it in your own name without getting scammed.
• Think you've been scammed? See Someone is selling me a ticket. How do I avoid being scammed?.

What we can help with

• Finding, downloading and resending your tickets
• A wrong email, or a typo in a name
• Name changes and resale
• Payment problems, and refunds the organiser has approved
• Your account
• Any other question about your tickets or our ticketing

What we can't help with

• Questions about the event itself, such as times, line-ups and entry rules. The organiser has those answers.
• Deciding refunds. That's always the organiser's decision.
• Tickets bought outside Pulse, such as on social media, other resale sites or by paying a seller directly. We can't check or guarantee those tickets.
• Coupon codes or discounts. These come from the organiser.

What to include

So we can find your order quickly, include:

• the event name and date
• the email you used to buy
• the name on the order
• what's happened and what you need

Don't include your card number, bank details or password. If we need anything else, we'll ask.

Questions about the event

Addresses, times, line-ups, camping, volunteering and the organiser's policies are answered by the organiser. See Who do I ask about the event itself?.

Still need help after reading all of the above?

Submit a support request for help with your tickets, payments or account. For questions about the event itself, contact the organiser.

Related articles

• Who do I ask about the event itself?
• Where are my tickets and how do I download them?
• Can I get a refund on my ticket?
• Someone is selling me a ticket. How do I avoid being scammed?