Who do I ask about the event itself?

Ask the event organiser. Pulse sells the tickets, but the organiser runs the event and has the answers about it.

Questions for the organiser

• The address, if it hasn't been released yet
• Start and finish times, set times and line-ups
• Age limits, what to bring, camping and parking
• Day passes, student, group or birthday discounts
• Door sales and extra ticket releases
• Volunteering, performing, workshops and market stalls
• Accessibility and Companion Cards. See Can I use my Companion Card or get accessible tickets?
• Refund policy, cancellations and date changes

How to contact the organiser

1. Open the event page.
2. Scroll to Organiser Information to see who runs the event.
3. Contact them through their website or social media.

Click VIEW EVENTS to see their other events.

Questions for us

Submit a support request about:

• finding, downloading or resending your tickets
• changing the name on a ticket
• selling or buying resale tickets
• payments, refunds you've been promised, and your account
• any other question about your tickets or our ticketing

Notes

• Some organisers only release the address close to the event, by email. Check your spam folder around that time.

Related articles

• Can I use my Companion Card or get accessible tickets?
• What happens if my event is cancelled or postponed?
• How do I contact support about my tickets?