I entered the wrong email or name when I bought my tickets

Submit a support request and we'll fix a wrong email or a spelling mistake in a name for free, then resend your tickets. To put the ticket in a different person's name, change it yourself in My Tickets.

Wrong email address

You won't get your tickets by email, and they won't be in your account. We can fix this for you.

1. Submit a support request from the email you meant to use.
2. Tell us:
   • the event
   • your name, as entered at checkout
   • the email you typed by mistake, if you know it
   • the date and amount of the purchase

We'll update the email and resend your tickets. They'll then be in My Tickets when you log in with the correct email.

Typo in a name

• Spelling mistake: submit a support request with the correct spelling. We'll fix typos for free and resend your ticket.
• A different person's name: that's a name change, not a typo. Change it yourself in My Tickets. A small fee applies. See How do I change the name on my ticket?.

Notes

• Double-check your email at checkout. Autocorrect on phones often changes email addresses.
• If the event checks ID, the name on the ticket must match.

Still stuck?

Submit a support request.

Related articles

• Where are my tickets and how do I download them?
• How do I change the name on my ticket?
• How do I update my details, change my email or delete my account?