How do I download my ticket and customer data?

Click Event actions next to your event and choose a download. Download Tickets gives you every ticket for the event, which you can open in Excel or Google Sheets. To download only some tickets, such as one tier, filter the list in Tickets first.

Download all your data

1. Click Events in the left menu.
2. Click Event actions next to your event.
3. Choose:
   • Download Tickets: every ticket for the event.
   • Download Survey: buyers' answers to your checkout questions.
   • Download Guestlist: your guest list.
4. Open the file from your downloads folder.

Download specific tickets

1. Click Tickets in the left menu.
2. Choose your event from the All events menu.
3. Choose a session from the All sessions menu.
4. Choose a ticket tier from ALL TICKET TYPES, or search by name or email.
5. Click Download CSV. The file includes only the tickets you've filtered.

Use this to download one tier, such as your VIPs or comps.

Notes

• Downloads are for one session. Your Events list has a row for each session, so use Event actions on the right row.
• All three downloads are CSV files.
• Download Tickets includes the event and session, tier, price, booking fee, discount, total paid, ticket holder, status, payment details, buyer details and answers to standard questions, purchase time, check-in status and any coupon code used.
• Download Survey lists each question and answer with the ticket, holder and buyer.
• Times in the files are in UTC.
• Turn on filters in Excel or Google Sheets to sort by tier, session or date.
• Customer data includes personal details. Store it securely and use it in line with privacy law.
• Marketing and Staff roles can download data. Reporting, Box Office and Volunteer Manager roles can't.

Still stuck?

Submit a support request.

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• How do I use sales reports?