What do buyers see when they choose seats?

When a buyer clicks BUY TICKETS on a seated event, a full-screen map of your venue opens. They pick a day if there's more than one, click a section, choose their seats and ticket type, then check out.

How buyers choose seats

1. They click BUY TICKETS on your event page.
2. If your event has several sessions, they choose a day from the tabs at the top.
3. They set how many TICKETS they want.
4. They click a section. The map zooms in and shows each seat, coloured by price.
5. They click a seat. With more than one ticket, the seats next to it are picked too.
6. They choose a ticket type and add it to their order.
7. For a general admission area, they click the area, choose how many tickets and click DONE.
8. They click CHECKOUT, enter their details and pay.

What's on the map

• Each section's name and how many seats are left.
• General admission areas marked "Tap to choose tickets".
• Your shapes, such as the stage.
• A price key for the section they're looking at. Prices include the booking fee.
• Zoom buttons and a reset button.
• Your event name, date, time and address, with an info button for more details.

Sections with no ticket tier linked are greyed out.

The order summary

The panel on the right lists every seat in the order: ticket type, session, section, row and seat, and price. Buyers can remove a seat with the bin icon.

A timer shows how long their seats are held. Each step they take, such as choosing a seat, adding to their order, logging in or going to checkout, adds more time, with more for steps that take longer. If they stop and the timer runs out, the seats are released so others can buy them.

Checkout

Checkout has three steps: Seats, Checkout and Confirm. Buyers enter their name and phone number, agree to the terms and pay. Their tickets show their section, row and seat.

Tips

• Test your map before you go on sale. Open your draft event while logged in as an admin and click BUY TICKETS.
• Use clear section names and a labelled stage, so buyers know which way they're facing.

Still stuck?

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Related articles

• How do I set up a reserved seating event?
• How do I link seats, rows and GA areas to my ticket tiers?
• How does reserved seating work?