Go to Settings, open User Permissions and click Add User. Choose a role so each person sees only what they need.
Add a team member
- Click Settings in the left menu.
- Click the User Permissions tab.
- Click Add User.
- Enter their Name and Email.
- Choose a Role. A summary of what that role can and can't do appears underneath.
- Click CONFIRM.
Roles apply company-wide, across every event.
Roles
| Role | Best for | Can | Can't |
|---|---|---|---|
| Staff | Event managers and coordinators | Create and edit events, tiers, tours and checkout questions. Manage coupons. Sell in Box Office. Change names and tiers. Resend tickets. Download data. See Dashboard and Reports. Use the scanner. See resale | Delete events or tiers. Refund or cancel. See finance reports. Change settings or integrations. Manage the team |
| Marketing | Marketers | View events and tickets. See all sales and marketing reports. Download data | Edit anything. Box Office. Scanner. Coupons. Refunds. Settings |
| Reporting | Accountants and analysts | View events and tickets. See all sales, marketing and finance reports | Edit anything. Download data. Box Office. Scanner. Coupons. Settings |
| Box Office | Door staff and event-day workers | Sell in Box Office. Use the scanner. View events and tickets. See reports | Edit anything. Download data. Change names or tiers. Refunds. Coupons. Settings |
| Volunteer Manager | Volunteer coordinators | View tickets, attendees and scan history. View coupons | Events, Tours, Dashboard or Reports. Anything else |
Company admins can do everything, including refunds, settings, integrations and managing the team.
Admin isn't one of the roles in Add User. The person whose email was used to set up your account is an admin. To add another admin, submit a support request Only make owners and key decision makers admins, including anyone who manages your Stripe account.
Notes
- Give people the lowest role that lets them do their job.
- If someone leaves your organisation, remove them straight away.
- If someone can't see an area they need, check their role first.
- Only admins can add or remove team members.
Still stuck?
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