How do I create a ticket tier?

Open your event's Tickets step and click Add Ticket Tier. Each tier is a separate ticket type, such as Early Bird or VIP, with its own price, quantity and sale times.

Create a tier

1. Click Events, then click your event's name.
2. Click Tickets.
3. Click Add Ticket Tier.
4. Fill in the settings (see below).
5. Click Add Ticket Tier.

Tier settings

• Ticket Tier Name: what buyers see, for example "Early Bird".
• Quantity: how many tickets are for sale in this tier.
• Capacity Per Ticket: how many people one ticket admits. It's 1 by default, because one ticket normally lets one person in. Use a higher number for a ticket that admits a group, such as a family pass for 4. Each ticket sold uses up this much of your session's Max Capacity. For group prices, individual tickets usually work better. See How do I offer a group discount?.
• Ticket Price: the price before the booking fee.
• Booking Fee: the fee added on top. A recommended amount appears under the field once you've entered a price.
• Ticket Pricing Options:
  • Cheapest available ticket pool: tiers sell cheapest first. When one sells out, the next opens. This is the default.
  • Fixed price listing: this tier is always available until it sells out or sales end.
• Ticket Sale Start and Start Time: when sales open. Defaults to now.
• Sale End Date Mode: when sales close. See How do I set when a ticket tier goes on and off sale?.

Advanced Settings

• Min Purchase Qty and Max Purchase Qty: the fewest and most of this tier a buyer can choose in one order. Min defaults to 0, which means buyers don't have to buy this tier. Max defaults to 10.
• Description: extra details buyers see, such as what's included.
• Ticket Template Override Image (2480 X 3508px): a ticket design for this tier only.
• Enable ticket name changes: lets buyers change the name on their ticket. On by default.
• Enable ticket resale: lets buyers resell their ticket. On by default.
• Enable refund requests: lets buyers ask for a refund. Off by default.
• Sold out: shows the tier as sold out.
• Hide ticket tier: hides the tier from your event page.

Notes

• Leave Min Purchase Qty at 0 when you have several tiers or add-ons, so buyers can choose only the ones they want. Raise it only if every order must include this tier.
• Capacity and quantity are different. Quantity is how many tickets you sell. Capacity is how many people they let in. A tier of 10 tickets with a Capacity Per Ticket of 4 can admit 40 people.
• Your session's Max Capacity always wins. Sales stop when it's reached, even if tiers still have tickets. See Creating an event, step 1: Details.
• Name tiers clearly. Buyers decide quickly.

Events with more than one session

New tiers are shared by all your sessions. To give a session its own tiers or prices, see How do I set up different tickets for each session?.

Still stuck?

Submit a support request.

Related articles

• How do booking fees work?
• How do I set when a ticket tier goes on and off sale?
• How do I edit, reorder or remove a ticket tier?
• How do I design my own e-ticket?