Submit a support request as soon as you notice, and don't use the ticket. We'll check your order with the organiser, who decides whether to swap or refund it.
Bought the wrong ticket or bought twice
- Submit a support request.
- Tell us the event, the email you used, which ticket you bought and which one you meant to buy.
- Don't use or transfer the wrong ticket while we sort it out.
If the organiser agrees, we'll either swap your ticket or refund the wrong one so you can buy the right one. Refunds take up to 10 business days to reach your account. See When will I get my refund or resale money?.
Want to add something?
You can usually buy add-ons, like parking or camping, without buying another ticket. Open the event page, click BUY TICKETS, choose only the add-on and check out. If it won't let you, the organiser only sells that add-on with a ticket. Contact the organiser to ask. See Who do I ask about the event itself?.
Want to upgrade?
Upgrades and swaps to a different ticket type are at the organiser's discretion. Contact the organiser to ask. See Who do I ask about the event itself?.
Still stuck?
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